People ask me why I chose to implement the People First Certification Program. My reply is simple: I truly wanted to make a difference in the lives of our employees. Now that we have completed the program, the next question might be, ‘Did it make a difference?’ It absolutely did! I have never witnessed such a profound impact with these employees. Their testimonies reveal improved relationships with their spouses and their children, more effective communication skills with each other in the workplace, and healthy business relationships with our customers.